Freshdesk Zapier Integration with Appointment Booking App
How do you support customers in a world with so many lines of communication? Chances are your customers are emailing, tweeting at, and calling you, as well as filling out support forms on your website. Freshdesk is designed to help you manage the load. This multichannel customer support works everywhere your customers are likely to need help. You can add a support widget to your website and Facebook page, watch Twitter for new messages, build a support portal with live chat, manage all your team email addresses, and call a customer from the same tool.
Freshdesk brings every message together, so your support team can do their jobs together. You can see not only support tickets coming in, but also replies to customers and who sent them. Freskdesk can automatically assign tickets to the team member who might be best suited to answer them, based on their skill set. Every support ticket can have private or public notes attached to them, too. If multiple people try to reply to the same message, Freshdesk’s Collision Detection catches and flags the issue before it causes a problem.
Freshdesk Pricing
Free for Sprout plan with unlimited agents, email channel, and basic phone, social, and chat channels
$25/month per person for Blossom plan with advanced social channel, Team Huddle, satisfaction surveys, time tracking, and custom domain mapping
$44/month per person for Garden plan with multilingual help desk, ticket templates, community forums, and scheduled reports
Freshdesk Features
Support customers via email, social media, phone, and chat in one interface
Annotate image attachments in responses
Write public and private notes in tickets
Read about customers via integrations and a built-in customer database
Define ticket priority
Define ticket priority
Assign tickets automatically based on employee skill set
Auto-suggests solutions from earlier tickets and your solutions center
iOS and Android apps available
*** See on Zapier
*** Visit Freshdesk Page
